Refund & Cancellation Policy

General Policy

• Shortlisted provides access to a digital placement program including dashboard access, batch assignment, coordinator support, and curated job opportunities.
• Because access to digital services may begin immediately after payment confirmation, subscription fees are generally non-refundable once access is activated.
• All payments must be made only through official Shortlisted checkout or payment instructions shared by HireKarma. Payments made to unauthorized third parties are not eligible for support or refund.

Eligible Refund Cases

• You are entitled to a refund if you were charged twice for the same subscription.
• You are entitled to a refund if payment was successful but your subscription or batch access was not activated within a reasonable time and our support team is unable to resolve the issue.
• You may be eligible for a refund if a technical error on our platform prevented activation and the issue cannot be corrected.

Non-Refundable Cases

• Change of mind after subscription activation.
• Dissatisfaction with job opportunities, interview outcomes, or placement results.
• Failure to participate in the program, complete profile details, or apply to assigned opportunities.
• Violation of platform terms resulting in account suspension or revocation.

Offline Payments

If you pay offline through our sales team, your dashboard remains locked until payment is verified and manually activated. Refund requests for offline payments must include payment proof and will be reviewed on a case-by-case basis.

How to Request a Refund

Contact our support team through the official contact page with your registered email, payment reference, and reason for the request. Approved refunds are processed to the original payment method within 7–14 business days, subject to payment gateway timelines.